We’re Here to Help: Real Human Support
Need assistance with your application? Our dedicated support team is ready to guide you through every step of the process.
Phone Support
Available Mon-Fri 9 a.m. - 7 p.m. PT
Speak directly with a member of our support team during business hours.
Email Support
We usually reply within 24 hours
For faster assistance, include your application reference code if you have one.
Expert Guidance
Our specialists are trained to provide accurate help with your passport application.
Secure Communication
Your data is protected with enterprise-grade encryption and strict privacy protocols.
Prompt Responses
We prioritize support tickets to ensure you receive a comprehensive reply quickly.
Frequently Asked Questions About Our Support
Toggle faqs Can I speak directly to a real person?
Yes. Our phone line is handled by real people, not automated systems. You can call us at +1 855 696 7128 during business hours (Mon–Fri, 9 a.m.–7 p.m. PT) and speak directly with our team.
Toggle faqs How quickly will my issue be resolved?
We aim to resolve issues as quickly as possible. Our standard response time is within 24 business hours, but many requests are handled much sooner. If you need support, don’t hesitate to get in touch.
Toggle faqs Is it safe to send my application details via email or this form?
Yes. Our website uses 256-bit SSL encryption to protect your data. For added security, we recommend avoiding sending your full SSN or passport number by email. You should also include your application reference code whenever possible to help us track your application.
Toggle faqs How can I request a refund if I no longer need the service?
If you would like to request a refund, please select the ‘Refund Request’ option in our Contact Form. Alternatively, send an email to info@easegov.com with your application reference code. All requests are handled according to our Refund policy.
Toggle faqs Do you share my contact information with third parties?
We only share your personal data when necessary to provide the service you have requested. We follow strict privacy protocols, in case of doubts, please check our Privacy Policy.
Toggle faqs What should I do if I made a mistake on my application?
If you notice an error in your application, please contact us as soon as possible. Select ‘Data corrections’ in our Contact Form and explain the issue. Our team will guide you through the correction process quickly.
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